Support & FAQ


01. How do I place a booking?
To place an order please contact Ted & Carl Catering at 610-375-2321 or email us.
02. What kind of events do you cater for?
We cater for a wide variety of events, including both corporate and private functions. Corporate events include company celebrations & anniversaries, charity balls, staff celebrations, product launches, seminars and training days etc. Private functions can include birthdays, wedding parties, funerals and christenings etc.
03. Does Ted & Carl Catering charge for delivery?
Yes.
04. Can you provide meals for children?
You can rest assured that the children will be well catered for with child friendly food and service. Please inform us of child numbers in advance.
05. What are the minimum or maximum numbers you cater for?
No event is too large or too small. We cater for large corporate events and also for intimate dinner parties at home.
06. Can you provide tableware & glassware?
We can provide a full range of tableware, glassware and cutlery. A reasonable fee charge will be made for this service.
07. Can you provide tableware & glassware?
We can provide a full range of tableware, glassware and cutlery. A reasonable fee charge will be made for this service.
08. When are my final numbers due?
Final numbers for the catering is required one week prior to the event, any amendments after this may not be guaranteed.
09. I have people with special diets, can they be catered for?
Yes, as long as the information is given with plenty of notice as we can accommodate most dietary needs.
10. If my numbers drop on the event day can I get a refund on the catering not required?
No, all catering will be charged as final numbers which are confirmed 1 week prior to your event
11. When do I pay?
Corporate accounts where credit facilities exist, strictly 14 days net from date of invoice.

12. How far in advance must the exact menu/service and numbers be confirmed?
We need an approximate number when the booking is placed, with final numbers and menus confirmed 1 week before your event.
13. What happens if I cancel my booking?
If the cancellation is made with less then 7 days notice, the full value of the event will be charged. If the cancellation is made prior to 7 days, then 50% of the total value of the event will be charged.
14. Am I allowed to provide my own drinks?
Yes, you are welcome to provide all or part of your drinks.
15. Will Ted & Carl Catering waiters serve own provided drinks?
Yes.
16. Does Ted & Carl Catering staff wear uniforms?
Yes, all our staff wear black and white uniforms. We also dress for themed occasions.